We are still taking orders as normal but please take a moment to read our policy on the Coronavirus, thank you.
Call us free for help identifying your uPVC door lock on 0800 197 6885

Dear Customer,

You will have seen yesterday’s announcement from the government regarding the lockdown of “non essential” business. The definition of “essential” wasn’t very clear but we now have some formal government guidance.

Our first priority is to ensure that our staff and customers are safe and to maintain public health in-line with Government advice. At the same time, all of our customers will play a critical role in keeping homes and business across the UK and Ireland safe and secure.

As a result, the government has made a specific exception for companies that provide hardware that allows us and our customers to continue trading. The link to the official government document is here:
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874732/230320_-_Revised_guidance_note_-_finalVF.pdf

Even though we will remain open, we must do everything we can to ensure that everyone remains safe.

Our next day courier delivery service continues as normal. You can continue to place your orders until 3pm for next day delivery.

  • We are implementing further social distancing measures in house, we are operating on 1 member of staff working on packing orders and on the trade counter, the rest of our team are either working from home or temporarily not working
  • We are prioritising any orders that are for the emergency services. Please let us know when you order.

 

Trade Counter

Our trade counter will be closed for usual business until further notice however existing trade customers can place essential orders over the telephone to collect in store at 2 designated time slots per day (1 morning / 1 afternoon) Tel- 01924 360444


Call Out Service

We are only operating an emergency call out service, this is still a 24 hour service. We will only attend work that is of an essential nature, i.e if the customer cannot lock their door, they have experienced a break in or if we are instructed to do so by any authorities. We will still offer a service to any customers classed as vulnerable.

Our locksmiths will ensure they sanitise their hands before entering any customers property. The door will be full wiped down after completion with antiseptic products. All payments are to be taken through our banking app. All we require is for the customer to have the bank card at hand.

We will continue to monitor everything and update when necessary. If anyone has any questions please do not hesitate to contact us 01924 360444.

Please keep safe and take care.

Kind regards
Nicky England (Managing Director)