So helpful, reliable and responsive every time!
Visited Saturday very knowledgeable and friendly staff. They close in the afternoon.
Really helpful and knowledgeable staff
Had a broken lock and Ethan was very helpful and delivered the correct lock and handles. Great service Thanks
Very helpful and friendly
Needed a replacement UPVC door lock quickly, and had no idea what my lock was as no markings on it. Ethan at MPL identified the 'remains' of mine from photos I sent, and promptly advised what I type required along with a replacement barrel.The lock was delivered the day after I placed the order and I fitted it without a problem.I'd have no hesitation recommending MPL to anyone. They answer the phone (many didn't), they are polite, friendly, give great advice and ultimately give great service. Thanks MPL
I completed a highly valuable, productive and enjoyable bespoke training day last Friday. What an excellent team! These guys are highly recommended for anybody wishing to learn all aspects of the locksmith trade.
Brilliant service, ordered at 2:30, delivered by 9:00 next day. Sales team very helpful. I had previously ordered same product for another door 2 years ago, price had increased by only £1.50.
Fast promt delivery excellent after care will be recommending to all my work colleagues thanks again
Excellent service identified the newer version of my lock being extremely patient as I don't have a clue thank you Ethan - lock now fitted thanks to the expertise given on the phone
Superb service really helpful, identifying the lock and talked me through a tricky install thank you Danny
The whole locking mechanism went on our external door into the garage over the weekend. The house could still be locked up, so not an urgent call out. Ash came Monday, took a look to see what parts were needed and was back Tuesday 10am to fix. Great service, would recommend, thank you.
Great set of lads knew what i wanted for my door. They told me to bring the part that i wanted they fitted the new part and tested it aswell. Thankyou
1st class service excellent
I ordered a new door lock from MPL on the Thursday before good Friday and received a phone call the same day to advise me that as it was Easter they had organised a Saturday delivery at no extra cost for me, To my surprise the lock arrived on Good Friday, what an amazing service we are all very quick to criticise when things don't quiet go right but not so quick to praise when people give an amazing service. Thank you MPL this was an amazing service I will deffinatly be using you again and recommending you to all my colleagues in the trade.
Found new lock mechanism on website with clear dimensions to replace mine which was faulty. It was clearly stated new design and said new keep was also required. Clear information on which keep I needed. Delivered next working day. There was an issue with the delivery as item was damaged in transit. I emailed to get an immediate response and item was hand delivered a short while later. I was able to fit it myself in a couple of hours to secure my door again especially over the bank holiday weekend. What a service. Thank you so much.
Excellent service as usual
My UPVC lock was broken, so I contacted these guys with some photos of the broken part (after watching a Youtube video on dismantling). They identified it correctly and sent a replacement very quickly. Friendly efficient service.
I spoke to Nicky as I needed advice about a door handle for our external garage upvc door. After a few questions and getting me to check a few things he found the exact handle I needed. It arrived the next day, and I have just fitted it. Perfect! Brilliant advice and help and service. Thank you.
Fantastic service from first call to completion!!Thanks Danny
Good place for multi point lock replacements.
Really helpful staff who went out of his way to make sure everything was right to replace my broken lock system my French doors are now back in working order cheers
Had a problem with the lock on my front door not working. Took the locking mechanism to them and they swapped the lock over for a new one, all for £29! Great service!
First class service. Helped me to identify the Lock part, answered emails, called with updates, returned calls Quickly and professionally. The lock then arrived the next day and fitted perfectly. Thanks Danny.
After being told don’t bother to fix your door lock put the money towards a new door. Which is ok if you have a spare £2000+ we contacted these guys and sent a huge amount of photos to be told yes we can sort that for £33 plus postage.I cannot thank you enough great help and advice throughout.Customer service as it should be, cannot praise highly enough
After service was great. The guys helped alot to fit in the part.
What these guys know about locks will amaze you. Even if the lock is obsolete they can recommend an alternative product to replace your lock. Very helpful and friendly business.
Recently attended a MPL Locksmith Training Course had a fantastic experience with these guys, The course involved a wide range of locksmith training from basic/Expert skills. The course included the very latest in locksmithing equipment and technology, and loads more in between .... Many thanks to the team, especially Mark the training instructor. John and Adam from ALL GLASS AND GLAZING (Birmingham)