Testimonials

Received with thanks, superb service.

Used diagram to choose correct lock and fitted on minutes.

Good evening

I have been asked to pass on the following from my Mum who I ordered a door handle for from you:

" I am nearly 70 years old and have to say that when I found your website I was really impressed at how easy it was to navigate and the measurement instructions were very easy to follow. With this in mind I managed to give my daughter the correct item number which she ordered and I have successfully fitted."

Regards
Debbie Hughes

Brilliant easy web site to use and excellent customer support over the phone, I will definitely forget the rest and use the best, fast delivery next day and good quality upvc door mechanism

Even better than the original in the door, thanks again for a quality product and fast delivery especially when your door is broken and the local supplier cant come up with the goods.

Excellent company did I say forget the rest, and no I don't work for MPL.

Regards,
Bill Harrison
Maintenance Supervisor
HALLIBURTON
COMPLETION TOOLS

Hi,

I was in a bit of a panic when our back door multipoint failed, especially as it had no makers name on it. Luckily I found mpl on Google.

Your very patient associate answered all my stupid questions and I was able to order the correct system. [Millenco]

Ordered 12.30pm Tuesday, with me 10.30am Wednesday and fitted by 11.00am. Excellent service, I am very grateful.

Dave Thomas
Bedfordshire.

Hi,

Yesterday I ordered some replacement handles. They arrived at 9am this morning and within 5 minutes they had replaced the old tired ones.

The front door looks smart again!

Many thanks for a very easy to use website, great product and the amazing delivery.

Regards,
Mel (Brown)

THANKS VERY MUCH FOR EXCELLENT SERVICE AND HELP. NEW LOCK SYSTEM FITTED AND WORKING! I'LL RECOMMEND YOU TO OTHERS
MIKE MEDFORTH

To whom it may concern

My apologies, but I can't remember the name of the gentleman that I spoke to last on the issues we had with this order, but I just wanted to say thank you to whoever it was for being as good as your word, getting the "cam-less" lock picked up quickly, and the "correct" lock ordered and delivered. The replacement lock arrived the next day, and is now fitted and working, so in the end it was a positive experience.

Kind regards

To the MPL Team,

Thanks for the prompt delivery of the replacement mechanisms that nobody else was prepared to source for me! Great work guys.

Kind regards

THANK YOU FOR MAKING THE BUYING EXPERIENCE A PLEASURE THE ITEM I PURCHASED FROM YOU WAS A #MPL 28 FROM THE ORDER TO THE DELIVERY WAS SECOND TO0 NONE

THANK WHEN I NEED ANY MORE ITEMS THIS IS THE PLACE I WILL COME TO

MR DJ NELSON

Dear sales team.

Just a quick note to thank you for the quick and efficient processing of my order. The guy I spoke to on Saturday to place my order was very helpful and knowledgeable and the items I ordered arrived as promised this morning. Both parts match my exact requirements and have been fitted. It's only a shame you do not stock the handle I need for my other sliding door.

Its very refreshing to deal with a company who know their Market and deliver on their promises.

Thank you again.

Kind Regards

Dear Sir/Madam

I would like to congratulate your company on its good service.

Recently we had to buy a new door lock from your company, the efficiency and polite manner in which our request was dealt with was a most pleasant change.

Thank you for your help and advice.

We will certainly recommend you to others.

Yours sincerely,

PM GRUNDY

Hi Folks,

I felt I must drop a line regarding my dealings with MPL this morning. Following a visit from Billy Burglar overnight, we discovered that he had broken the lock on our rear uPVC door and the handle as well. Not only that but a set of house keys were stolen in the theft.

Fortunately one call to Graham at the office and MPL swung into action. Within no time a lovely young lad called Greg arrived at the house and with the minimum of fuss replaced the broken handles and lock in the rear door, he also changed the barrel in the front door and rear patio doors. Our elderly neighbours have been shocked by this burglary and had already had what they described as a door mechanic come out to assess a stiff lock and he quoted them for a new door. We asked Greg to have a look at the lock and he quickly but their minds at ease by advising just a new barrel was required, this will be a job to do shortly.

Overall the whole process was very impressive, the crash course on how to measure a lock right through to the fitting of new ones, we shall sleep safely tonight. Just a final word regarding Greg, what a well turned out and polite young man, he is a credit to his family as well as to MPL. Please feel free to copy this email to his personal record.

Once again many, many thanks

Mrs Jenny Lamb
Shipley

Hi,

Ref: Order 1664

Just to thank you for my order of 10 replacement window handles with locks which arrived this morning and fit perfectly. I will now save a considerable amount on my home insurance with Tesco. Not only are the windows more secure, but they look much better too.

Your advice and quick delivery were excellent - thank you.

Kind regards,

Geoff Causton

Many thanks to MPL for a great service and advice over the phone, The company I bought my conservatory from wanted £70 just to come and look at the problem, with your advice all it cost me was for a new lock (Fuhr 2 hook 2 roller 35-92) at £83.19p (this was including VAT and next day delivery) which I fitted myself.

Regards and thanks again,
Paul Skinner

What a pleasure it was to deal with MPL. I bought an incorrect lock from you ( my fault ) and spoke to your sales dept. who quickly identified the correct one I required; asked me to return the wrong one and that same day sent me the right one. I fitted it the following day. Job complete!

No fuss and professional help and assistance throughout the transaction from MPL's sales team. Excellent company!

Thank you MPL
Bill Newton, Rhyl, North Wales

Dear MPL,

If I ever think of using another supplier, remind me of the expertise and excellent advise I always get when I use MPL!

Thanks Liam

Regards
Jim Siepe

Dear MPL,

I would like to take this opportunity to thank you (Ref: Daniel) for your prompt attention given to me when I required replacement handles for my uPVC D/G Door - fitted with a FERCO system. Over the phone Daniel (I presume he's the gent I spoke to) identified what I required in 5 seconds. I raise my hat to your company and I wished everyone would take a pattern of your efficiency. I am going to pass your details on to our local D/G Company - as they couldn't help even though they supplied the door originally albeit 18 years ago.

Once again, many thanks

Barry Thomas (Invoice 10947 Ref DD 27/07/10)

----- Original Message -----
From: Mick Lamb
To: sales@multipointlocks.co.uk
Sent: Thursday, July 22, 2010 2:52 PM
Subject: Good Service

Hi Folks,

Once again I find myself penning a note of thanks to everyone at MPL. Last weekend Billy burglar paid an unscheduled visit to my elderly fathers hours where he broke the handle and lock on the rear uPvc door.

Having effected a makeshift repair, a call was made to MPL on the Monday morning, thanks to the excellent measuring guide on the website, I was already in possession of the handle required to effect a proper repair. I feel privileged to have had boss Graham attend to the job personally. There is little wonder MPL is progressing so well as a company. Graham epitomises everything that is good about MPL. A completely hassle free repair followed, hopefully I can convince the neighbours to get in touch to have replacement handles and locks, as this experience has undoubtedly unnerved them.

I have advised them what a simple call to MPL will invoke.

Once again thanks very much for your excellent service.

Kind regards
Mick Lamb